Lorie (the owner) is AWESOME! I typically only go in 2-3 times a year, sometimes she’s there, sometimes she’s not, but when she is there she always recognizes me. We first bought our hot tub five years ago when Lorie was the salesperson at another local hot tub place, and she was great then. We were sad when Lorie left that business years ago. The owners of that place (Watermark Pools and Spas) stopped honoring the discount that they offered when we made our initial purchase. I was stoked when I saw that Lorie was opening her own hot tub place. Even though we didn’t purchase our hot tub from her new store she continues to honor the discount that Watermark was supposed to be providing us (but wasn’t). Lorie will always have our business.